return request
Process
If your Return Request is approved we will inform you of your RMA number and request you send it back using our courier account. Once we have received it, we will test based on your Technical Reason for return and provide you with our findings
Replacement
If you require a replacement and we have stock we will send straight away and if we have no current stock our sales team will be in touch with a lead time
credit
Once your return has been verified as faulty based on your initial request our Finance department will issue you a credit the same day
warranty
If your purchase is in within the agreed warranty and we have exhausted all Technical Support solutions we will issue an RMA number straight away so you can ship it back on our courier account
speed
We know you don’t want this drag on so our promise is that we will process your return within 24 hours upon receipt
on us
Your RMA will be shipped back to us on our own courier account
return request
Process
If your Return Request is approved we will inform you of your RMA number and request you send it back using our courier account. Once we have received it, we will test based on your Technical Reason for return and provide you with our findings
Replacement
If you require a replacement and we have stock we will send straight away and if we have no current stock our sales team will be in touch with a lead time
credit
Once your return has been verified as faulty based on your initial request our Finance department will issue you a credit the same day
warranty
If your purchase is in within the agreed warranty and we have exhausted all Technical Support solutions we will issue an RMA number straight away so you can ship it back on our courier account
speed
We know you don’t want this drag on so our promise is that we will process your return within 24 hours upon receipt
on us
Your RMA will be shipped back to us on our own courier account
stuff happens
we will make this as painless as possible
For Blades or router modules
- What was the item installed into
- What software is running on the parent device
- How much DRAM is installed
- Describe the issue in full
- What have you attempted in order to resolve the issue
- Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc
For chassis’ and standalone device
- Does the device power on
- What software is running on the parent device
- What Supervisor is installed
- Have any cards been installed (if so does removing them resolve the issue)
- Describe the issue in full
- What have you attempted in order to resolve the issue
- Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc
For UCS
- What was the item installed into
- What software is running on the parent device
- Does re-installing originals resolve the issue
- What have you attempted in order to resolve the issue
- Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc
For Optics
- What was the item installed into
- What card was the Optic installed in
- What fibre was connected to the Optic
- Has all patching been verified and checked
- Describe the issue in full
- What have you attempted in order to resolve the issue
- Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc
For Cables
- What is it connected to
- Describe the issue in full
- What have you attempted in order to resolve the issue
- Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc
WARRANTY
If your purchase is in within the agreed warranty we will issue an RMA number straight away so you can ship it back on our courier account
stuff happens
we will make this as painless as possible
Please submit return requests on your desktop
For Blades or router modules
- What was the item installed into
- What software is running on the parent device
- How much DRAM is installed
- Describe the issue in full
- What have you attempted in order to resolve the issue
- Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc
For chassis’ and standalone device
- Does the device power on
- What software is running on the parent device
- What Supervisor is installed
- Have any cards been installed (if so does removing them resolve the issue)
- Describe the issue in full
- What have you attempted in order to resolve the issue
- Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc
For UCS
- What was the item installed into
- What software is running on the parent device
- Does re-installing originals resolve the issue
- What have you attempted in order to resolve the issue
- Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc
For Optics
- What was the item installed into
- What card was the Optic installed in
- What fibre was connected to the Optic
- Has all patching been verified and checked
- Describe the issue in full
- What have you attempted in order to resolve the issue
- Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc
For Cables
- What is it connected to
- Describe the issue in full
- What have you attempted in order to resolve the issue
- Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc
WARRANTY
If your purchase is in within the agreed warranty we will issue an RMA number straight away so you can ship it back on our courier account
