return request

stuff happens

we will make this as painless as possible

Please submit return requests on your desktop

For Blades or router modules

  • What was the item installed into
  • What software is running on the parent device
  • How much DRAM is installed
  • Describe the issue in full
  • What have you attempted in order to resolve the issue
  • Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc

For chassis’ and standalone device 

  • Does the device power on
  • What software is running on the parent device
  • What Supervisor is installed
  • Have any cards been installed (if so does removing them resolve the issue)
  • Describe the issue in full
  • What have you attempted in order to resolve the issue
  • Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc

For UCS

  • What was the item installed into
  • What software is running on the parent device
  • Does re-installing originals resolve the issue
  • What have you attempted in order to resolve the issue
  • Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc

For Optics

  • What was the item installed into
  • What card was the Optic installed in
  • What fibre was connected to the Optic
  • Has all patching been verified and checked
  • Describe the issue in full
  • What have you attempted in order to resolve the issue
  • Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc

For Cables

  • What is it connected to
  • Describe the issue in full
  • What have you attempted in order to resolve the issue
  • Please provide technical outputs where applicable e.g. sh ver, sh diag, sh mod etc

PROCESS

Once approved we will issue an RMA number then send on account. When received we will report our findings

REPLACEMENT

If you require a replacement and we have stock we will send straight away, if we have no current stock our sales team will be in touch with a lead time 

CREDIT

Once your return has been verified as faulty based on your initial request our Finance department will issue you a credit the same day

WARRANTY

If your purchase is in within the agreed warranty we will issue an RMA number straight away so you can ship it back on our courier account

SPEED

We know you don’t want this drag on so our promise is that we will process your return within 24 hours upon receipt

You can relax now, we got this!

Practice your Zen while you wait

Follow us

Comments from our customers

” Helene is the best pumpkin to work with “